Delivery, Returns & Refund Policies
Delivery, Returns & Refund Policies
Orders placed will be picked and processed within 2 working days from point of ordering. We aim to get most orders out within 24 hours however, this is not always possible during busy periods.
Delivery prices are now very simple.
Standard delivery cost
FREE UK shipping £30.00 minimum order.
We only ship to the UK, we do not send any items overseas.
Standard uk shipping £3.99 Free on Orders over £20.00
Next day uk shipping £4.99 Free on Orders over £40.00
Local Only £5.99 10 Mile radius Free on Orders over £30.00
Orders are sent in the post by Hermes and you will receive tracking information from them via email, so please ensure your email address is correct and you look for these emails in your inbox/junk folders.
Deliveries usually take between 2-7 days to arrive, if they have not arrived by this time please visit the Help Centre to see how to resolve this. We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.
Taxes are included in all prices
You have up to 30 days to request a refund on your order if you feel the items you received are faulty in any way.
Should there be any missing items in your order we will refund you for these items. We can not send out replacements at this time unless you are missing a large quantity of items.
Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.
If your parcel has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of the tracking updating to having confirmation that the parcel is lost before we will refund any monies.
This 14 day period maybe many days or weeks after you first ordered however our courier only allows parcels to be classed as lost after 14 days of none movement in the tracker. Once this time has passed we can refund you.
If you receive email confirmation from courier that parcel is lost we still require 14 days to pass from the point of parcel last being scanned before we can offer a refund, as often the parcel is not actually lost and arrives few days later.
Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.
If your parcel has been damaged on route and items are missing from the other we will refund you for these missing items. In some cases we may resend the items however our policy is to refund rather than replace.
If any items are melted then we require photo evidence of this before we can refund you.
If your parcel has been marked as delivered on the tracker but you dispute this you will need to complete a denial of delivery form and provide evidence that contradicts the tracker. We will only refund you if you believe parcel was not delivered after a throughout investigation with the courier and this can take up to 2 weeks.
Please email us at firstname.lastname@example.org with your order number and reason for refund request and we will process this as soon as we can.
Orders which are returned to us because they could not deliver due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge.
We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.
Once your parcel has been posted we can not cancel your order. You are welcome to return the order as your own expense and once we receive the order back we will refund you in full.
If you enter an incorrect address and the parcel is delivered to this address we do not offer any refunds due to customer error.
Items which have been opened can not be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.
You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.
We require photographic evidence for all damage to items so please send this in – if you throw the item away we may not refund you as we have no proof the item was damaged.
Items can be returned to:
D&G Sweet Tooth
17 Hunter Gardens